This is an exciting opportunity to join an organisation passionate about protecting the public and upholding regulatory standards across healthcare.

The Tribunal Service is one of HCPC’s core regulatory functions. We are dedicated individuals who genuinely care about delivering an exceptional service, ensuring hearings are listed in line with quality and timeliness objectives. Providing agile, responsive and excellent customer service for internal and external stakeholders is central to what we do.

You will join us at an exciting time as we deliver a programme to embed sustainable improvements to the way we work, establish a learning and development culture, and cultivate a human centred approach to regulation.

Key responsibilities in your role will be to:

• Ensure that the Scheduling teams are sufficiently resilient to adapt effectively to changing priorities and direction and to absorb the introduction of new process and procedures.
• Using management information and other data relating to scheduling and hearing activity to accurately forecast the Tribunal Services activities.
• Work with the Operational Manager – Hearings to produce accurate and complete performance reports of current position and longer term, identifying emerging trends or themes relating to Tribunal Service activities,  ensuring these are prepared for the Head of Adjudication Performance when required.
• Work effectively with the Partner Project Lead to identify resource needs and ensure the effective appointment of Partners.
• Ensure the Scheduling teams targets are met, driving high performance with quality outputs.
• Ensure the team have the skills and capabilities required to deliver high quality service outputs, promoting a culture of high performance and accountability, where the team are engaged and motivated to deliver.
• Utilise quality assurance strategies to identify, develop and share best practice, ensuring that recommendations and learning from audits, reviews and other feedback is taken forward and embedded in the department.
• Be a role model for the department’s commitment to embrace change and different ways of working.

You will be a visionary leader, have excellent communication skills, work strategically and collaboratively to deliver shared objectives, and have experience of managing teams in delivering time and quality critical business processes. You will also have experience of working within healthcare, professional regulation or other regulatory environments.

The work of the Fitness to Practise & Tribunal Services directorate has public protection at its core and the work we do has a significant impact on people’s lives. You will have the resilience, integrity and professionalism to lead a team in this challenging and rewarding environment.

As part of the application process, along with a copy of your most updated CV please submit a supporting statement explaining the reasons you should be considered for this role; and what demonstrable experience you will bring based on the person specification and job advert.

Further information on this role is detailed in the job description (click here)

Closing Date: 3 February 2025 at 1pm (All vacancies will close at 1pm)

Interview/ Assessment Date: Week commencing 17 February 2025

HCPC’s vision is to be recognised as an actively anti-discriminatory organisation that upholds and promotes best practice in equality, diversity and inclusion and an active ally for change. We are a Disability Confident employer and aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the HCPC.

Our values underpin what we do and how we do it, to help us operate to high standards and effectively as a regulator and employer.

In addition to the core competencies for this role, we will also assess you against our values during the selection process: Please refer to the HCPC Values and Behavioural Framework.